Refund policy
At Limitless Labs, we are committed to providing premium products and professional customer service.
Due to the nature of the products we sell, all sales are considered final once an order has been processed and dispatched.
Please read the following policy carefully before placing an order.
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Returns
For safety, quality control, and product integrity reasons, we do not accept returns of opened, used, or dispatched products.
Returns may only be considered if:
- The incorrect item was received
- The order arrived damaged
- The product arrived defective
Any issue must be reported within 48 hours of delivery.
To request support, customers must email:
Sales@limitless-labs.co.uk
Please include:
- Full name
- Order number
- Description of the issue
- Clear photographic evidence where applicable
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Refund Eligibility
Refunds or replacements may be approved at the discretion of Limitless Labs in situations including:
- Damaged items during transit
- Incorrect products received
- Missing items from an order
Refunds will not be issued for:
- Change of mind
- Incorrect usage or storage
- Delays caused by shipping providers or customs
- Orders seized or restricted by local customs regulations
- Failure to research products prior to purchase
Customers are responsible for ensuring products can legally be imported into their country before ordering.
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Order Cancellations
Orders may only be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled or refunded.
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Shipping Issues
While we work with trusted shipping providers, delivery timeframes are estimates only and are not guaranteed.
Limitless Labs is not responsible for:
- Courier delays
- Customs delays
- Lost parcels marked as delivered
- Import duties or customs fees
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Chargebacks & Fraudulent Claims
Fraudulent chargebacks, false claims, or abuse of our refund policy will be investigated and may result in:
- Permanent refusal of future service
- Submission of evidence to payment providers
- Further legal action where necessary
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Policy Updates
Limitless Labs reserves the right to amend this Refund & Returns Policy at any time without prior notice.
By placing an order through our website, you acknowledge and agree to this policy.
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Contact
For refund or order support enquiries:
Sales@limitless-labs.co.uk