Shipping policy
Shipping Policy
Order Processing
All orders are subject to verification, stock availability, and payment confirmation before dispatch.
Orders are typically processed within 1–3 working days, excluding weekends and public holidays. During periods of high demand, processing times may be extended.
Limitless Labs reserves the right to delay, refuse, or cancel any order at our discretion.
⸻
Shipping Timeframes
Estimated delivery times are provided as guidelines only and are not guaranteed.
Delivery times may vary depending on:
- Destination country
- Customs processing
- Courier delays
- Weather conditions
- Operational disruptions outside our control
Limitless Labs is not responsible for delays caused by third-party shipping providers or customs authorities.
⸻
International Shipping
We offer international shipping to selected countries where legally permitted.
Customers are solely responsible for ensuring that products purchased from Limitless Labs comply with their local laws, import regulations, customs requirements, and restrictions before placing an order.
By placing an international order, the customer accepts full responsibility for:
- Customs clearance
- Import permissions
- Taxes
- Duties
- Seizures
- Regulatory restrictions within their country
Limitless Labs makes no guarantees regarding customs acceptance in any jurisdiction.
⸻
Customs, Duties & Seizures
International orders may be subject to:
- Import duties
- Taxes
- Customs inspections
- Regulatory review
These charges are the responsibility of the customer and are not included in product or shipping prices unless explicitly stated.
Limitless Labs shall not be held liable for:
- Customs delays
- Import refusal
- Product seizure
- Destruction of goods
- Additional customs fees
- Regulatory action within the customer’s jurisdiction
No refunds or replacements will be issued for orders delayed, held, seized, or destroyed by customs or regulatory authorities.
⸻
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Limitless Labs is not responsible for:
- Failed deliveries
- Lost parcels
- Delays caused by incorrect or incomplete addresses submitted by the customer
If an order is returned due to incorrect shipping information, additional shipping fees may apply before re-dispatch.
⸻
Lost or Delayed Parcels
Once an order has been dispatched and handed to the courier, responsibility transfers to the shipping provider.
If a parcel is delayed, customers should first contact the courier using the tracking information provided.
Limitless Labs is not responsible for:
- Courier delays
- Lost packages marked as delivered
- Failed delivery attempts
- Delivery interruptions outside our control
Claims for missing parcels may require a courier investigation before any resolution is considered.
⸻
Damaged Orders
If an order arrives visibly damaged, customers must contact us within 48 hours of delivery and provide:
- Order number
- Clear photographs of the packaging and products
- Description of the issue
Failure to report damage within this timeframe may result in the claim being denied.
⸻
Shipping Restrictions
Limitless Labs reserves the right to:
- Restrict shipping to certain countries or regions
- Cancel orders flagged as high risk
- Refuse shipments where legal or regulatory concerns exist
⸻
Liability Disclaimer
To the fullest extent permitted by law, Limitless Labs shall not be liable for:
- Shipping delays
- Customs actions
- Import restrictions
- Seized packages
- Indirect losses
- Consequential damages arising from shipment issues
All shipping timelines are estimates only and are not contractual guarantees.
⸻
Contact
For shipping enquiries:
Sales@limitless-labs.co.uk